Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to contact us regarding a return or issue with your purchase.
Before sending anything back, please contact our customer support team at support@tryhaloring.com.
Please do not return your item without contacting us first. In many cases, our team may be able to resolve your issue without requiring a return.
To be eligible for a standard return, your item must be:
- In good condition and free from significant damage
- Free from excessive wear, scratches, dents, or misuse
- Returned with the original packaging and included accessories
- Accompanied by a receipt or proof of purchase
You may try on and wear your Halo Ring to evaluate fit and functionality. Normal light use during the return period will not automatically make the item ineligible for return.
Wrong Size? Contact Us First
If your Halo Ring does not fit, please do not send it back before contacting us.
We understand that choosing the correct ring size can sometimes be difficult, and our support team is available to help.
If you selected the wrong size, we may offer you a one-time replacement ring in the correct size at 50% off the regular price, allowing you to avoid the cost and inconvenience of an international return.
Depending on the circumstances of your order, our customer care team may provide additional resolution options.
Please email support@tryhaloring.com with your order number and the size you need, and our team will assist you within 24 hours.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or if we sent you the incorrect item or size, contact us within 48 hours of delivery at support@tryhaloring.com.
Please include your order number along with clear photos or videos showing the issue.
If we determine that the item was damaged, defective, or incorrectly fulfilled, we will work with you to make it right at no additional cost.
Order Cancellations
Orders may only be canceled before they have been processed and shipped.
Once an order has left our fulfillment facility and has been handed over to the shipping carrier, we are unable to stop, recall, modify, or cancel the shipment.
If you no longer wish to keep your order after it has been delivered, please contact us at support@tryhaloring.com before attempting to return the item.
Exchanges
If you need a different size, please contact us before returning your original ring.
For sizing issues, we may be able to offer a discounted replacement without requiring you to send the original item back.
For other exchange requests, our customer support team will review your order and provide the available options.
Do not send merchandise back without first receiving return instructions from our support team.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Custom or personalized products
- Perishable goods
- Personal care or hygiene-sensitive items
- Hazardous or flammable materials
Sale or discounted items may have different return eligibility depending on the promotion. Please contact us if you have questions regarding a promotional purchase.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or card issuer may require additional time for the refund to appear on your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@tryhaloring.com.
Please Contact Us Before Opening a Payment Dispute
If there is any problem with your order — including sizing, delivery, damage, product concerns, or a return request — please contact our customer support team first.
We respond to customer inquiries within 24 hours and will work with you to find an appropriate resolution.
Email us anytime at: