Shipping policy
Order Processing & Delivery Time
Orders are typically processed within 2 business days. Estimated delivery times vary based on location and are listed below:
Estimated Delivery Times:
| Region | Standard Shipping |
|---|---|
|
United States |
7-10 business days |
|
European Union |
3-9 business days |
|
United Kingdom |
3-9 business days |
|
Canada |
8-15 business days |
| Mexico | 8-12 business days |
| Puerto Rico | 6-10 business days |
| Costa Rica | 6-10 business days |
| Chile | 19-21 business days |
| Colombia | 19-21 business days |
| Switzerland | 8-12 business days |
| Norway | 8-10 business days |
| Singapore | 8-15 business days |
| Malaysia | 8-10 business days |
| Philippines | 8-10 business days |
| Vietnam | 5-8 business days |
| China | 2-3 business days |
| Australia | 5-10 business days |
| New Zealand | 5-10 business days |
| South Korea | 5-8 business days |
| United Arab Emirates | 6-10 business days |
| Qatar | 6-10 business days |
| Saudi Arabia | 6-10 business days |
| Thailand | 5-8 business days |
| India | 3-5 business days |
| Cambodia | 3-5 business days |
| Indonesia | 3-5 business days |
| Iceland | 3-5 business days |
| Liechtenstein | 3-5 business days |
| Egypt | 13-16 business days |
Can I Change My Delivery Address?
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You can update your delivery address before submitting your final ring size.
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For U.S. orders, address updates are only allowed within the same state. If local tax rates differ, we may not be able to update your address.
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For international orders, we cannot change an address to a different country. If you need to ship to another country, please contact us at support@tryhaloring.com to cancel your order and place a new one.
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For orders that have already shipped, please contact the courier directly. Your order confirmation email contains the tracking number and carrier details.
What If My Package Shows Delivered but I Haven't Received It?
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Packages may be left at your front door or received by a neighbor. We recommend checking with neighbors first.
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If you cannot locate your package, please contact the courier using your tracking number.
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If needed, provide us with any supporting documents or photos to help resolve the issue.